Aleyant, an innovative leader in providing robust software services to the graphic communications industry, today announced the availability of new services, added to its industry-leading customer support platform. This includes Expert Services to assist customers with their Pressero and eDocBuilder configuration, eDocBuilder templates, pricing engines, advanced technical support, etc., as well as chat-based support for fast answers to customer questions. Phone support is also included in our new Expert Services in an effort to keep our customers’ businesses running smoothly.
“At Aleyant, we have always prided ourselves on providing the best possible customer support and responding quickly to customer inquiries in order to exceed customer expectations,” said Greg Salzman, Aleyant’s President. “These latest additions to our customer support infrastructure take that to a new level. We are pleased to offer Expert Services as part of our standard, professional and enterprise software maintenance plans, as well as chat-based support. This makes it easier for customers to access and utilize the expertise and support they need in order to ensure their ability to support their own customers in a timely manner.”
In addition to the current ticket-based system for customer support, Pressero and eDocBuilder now include a new chat option located directly within the respective admin sites. “With our global support infrastructure,” Salzman added, “chat support is available 24 hours per day.”