Mutoh - 12/22/2008
Mutoh America Inc., brings Service to a New Level
Mutoh America Inc., takes Service to the next level: Beginning January 1st, 2009, webcams will ship with
each Mutoh printer. The cameras will allow visual communication for Mutoh customers when working with
their dealers to reduce idle time that can occur when diagnosing issues.
"My goal is to continue making Mutoh’s service the best in the industry," says Randy Rickert, General Manager
of Mutoh America Inc.
Web cameras will be utilized to more efficiently determine root causes and provide targeted solutions. "Often
times, maintenance, workflow, RIP, and application settings create undesirable output that visual communication
can detect and resolve - reducing customer down time," said Mutoh’s Customer Service Manager, Mike Bisson.