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Neschen Americas - 6/23/2008
Neschen Americas Introduces 100% Customer Satisfaction Guarantee
Program for SEAL and Neschen Brand Consumable Products
June 23, 2008, Elkridge, MD - Neschen Americas (SEAL and Neschen brands) is pleased to announce the
implementation of the company’s new 100% Customer Satisfaction Guarantee. Designed to improve service
levels and streamline customer relations, the new program provides clear guidelines and simple instructions to
both resellers and end customers for the remediation of any problems pertaining to product quality, freight
damage, return authorizations, account credits, and order placement. Neschen Americas states that all matters
will be resolved to the customer’s satisfaction (per program guidelines) within just 48 hours of receipt of the
appropriate proof or required documentation.
The 100% Customer Satisfaction Guarantee covers SEAL and Neschen brand laminates, adhesives, textiles,
printing media and liquid coatings. Neschen Americas points out that its equipment products, such as SEAL
roller laminators and Neschen liquid coating systems, are covered separately under comprehensive warranty
programs. The company’s display and exhibit products - Expolinc display systems - also carry separate
warranties.
"As Neschen Americas continues to reinforce its leadership position in the wide-format graphics industry with
on-going quality improvements on the manufacturing side, the new Satisfaction Guarantee improves the
customer interface and simplifies processing on the service side," says Neschen Americas’ President, Ernie
Brodbeck. "We want our customers to know that we stand behind our products, and their businesses, and
that they can count on us to make their experience with SEAL and Neschen brands smooth and easy."
Complete details for the 100% Customer Satisfaction Guarantee are available on the web at www.sealbrands.com
(see Using SEAL) or at www.neschenbrands.com, or by contacting Neschen Americas Customer Service at
800-257-7325. Canadian customers can call toll-free to 866-212-7325.
www.neschenamericas.com
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